asiacuanPrivacy Policy

We at asiacuan collect personal data when you create an account, deposit funds, or contact our support team. This page explains what we collect, how we use it, and the rights you hold over your data. Our approach is straightforward: we collect only what we need to verify your identity, process payments, and deliver support. We do not sell your data to third parties, and we encrypt all sensitive information.

Your privacy is essential to our service. When you use asiacuan from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected by industry-standard encryption and access controls. We retain your account history for seven years (as required by law) and make it available to you on request. This policy details our practices in plain language so you can understand exactly what happens to your information.

If you have questions about how we handle your data, contact our privacy team at [email protected] or via live chat during business hours (08:00–23:00 Jakarta time). We respond within one business day.

What data we collect on asiacuan

We collect your email address, phone number, and full legal name when you sign up. During account verification, we ask for a government-issued ID (KTP, passport) and proof of address. We photograph these documents and store them encrypted on our servers. We also record the date you joined, your registered region, and the IP address you used to create your account.

When you deposit or withdraw, we collect payment details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction timestamp. We retain these records for financial and fraud-prevention purposes. If you contact our support team, we retain transcripts of your conversations—chat logs, email threads, callback notes—for your reference and our records.

How we use your data on asiacuan

We use your personal data for three purposes: identity verification (KYC compliance), payment processing, and customer support. We verify your ID and address to confirm you are who you claim and eligible to use asiacuan services. We process payments by passing your transaction details securely to your bank or wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We do not store your full credit card number or PIN.

We also use your email and phone to send account notifications: verification confirmations, payment receipts, withdrawal status updates, and security alerts (e.g., "Your password was reset"). These are transactional messages, not marketing. We do not send promotional content without your consent.

Your gameplay data—which games you played, when, and results—is stored on asiacuan servers. We use this to settle disputes (if you report a game error), prevent fraud, and comply with gaming authority audits. We do not analyze your gameplay to profile you or manipulate future offers.

Who has access to your data on asiacuan

Your data is accessed only by our internal support team, fraud-prevention team, and compliance officers who need it to do their jobs. We use third-party processors for specific functions:

• Payment processing: Your bank or wallet provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) processes transactions. We do not store payment credentials.
• ID verification: We contract a third-party KYC provider to verify documents. They receive your ID and address proof but do not store them after verification is complete.
• Email delivery: We use a transactional email service to send notifications. Your email address is passed to the provider only for message delivery.
• Servers: Our servers may be hosted outside Indonesia. Your data is encrypted both at rest and in transit, so physical location does not expose content.

We do not disclose your data to law enforcement except when required by valid court order or government warrant. If we receive such an order, we notify you unless doing so is prohibited by law.

Data retention and your rights on asiacuan

We retain your account data (name, ID, address proof, transaction history) for seven years as required by Indonesian gaming law. After seven years, we delete it automatically. Gameplay results are kept for 12 months and then archived. You can export your history anytime through your asiacuan account dashboard.

You may request a copy of your data, request deletion of non-essential information (e.g., gameplay history older than one year), or withdraw consent to receive transactional emails. Submit requests to [email protected]. We respond within 14 days. If you close your account, your balance is withdrawn or forfeited per our Terms. Your account data is marked as inactive but retained for the full seven-year period (in case of disputes or audits).

Policy updates and contact on asiacuan

This privacy policy is effective from the date you first use asiacuan. We may update this policy to reflect changes in our practices or legal requirements. We notify you of material changes by email and ask you to confirm acceptance before continuing. Your continued use of asiacuan after an update constitutes acceptance of the revised policy.

If you have concerns about how we handle your privacy, contact our privacy officer at [email protected] or submit a complaint via the app. We take privacy breaches seriously. If we discover unauthorized access to your data, we notify you within 24 hours and work with law enforcement if required. Your trust in asiacuan's security is the foundation of our service.